Shipping Policy

DELIVERY & SHIPPING POLICY

At RSB Furniture, we are committed to providing a smooth and reliable delivery experience for our customers.

RSB Furniture is a trading name of I.M.A Furniture Trading Ltd, a company registered in the United Kingdom.

Please review our Delivery & Shipping Policy below to understand how we process and deliver orders.

1. Order Processing

Once your order is confirmed, our team will begin processing it.

  • Processing typically takes 1–2 business days.

  • During this time, we verify order details and prepare your furniture for dispatch.

2. Delivery Times

Our standard delivery timeframe is up to 10 working days from order confirmation.

Please note:

  • Delivery times are estimates, not guarantees.

  • Times may vary depending on location, product type, or external factors beyond our control.

3. Delivery Methods

We work with trusted delivery partners to ensure safe and timely delivery of your furniture.

Once dispatched, you will receive a delivery confirmation email.
Where available, tracking details will be provided.

4. Delivery Areas

We currently deliver within the United Kingdom.

Some locations (including remote or offshore areas) may incur additional delivery charges.

5. Delivery Charges

Delivery costs are calculated based on:

  • Delivery location

  • Product size and weight

All delivery charges are clearly displayed at checkout before payment is completed.

6. Delivery Arrangements

Our delivery team will contact you to arrange a suitable delivery date.

You must ensure that:

  • Someone is available to receive and sign for the delivery.

  • Access to the property is suitable for large furniture items.

Failed deliveries may result in additional charges.

7. Inspection on Delivery

Upon delivery, please inspect your order before signing.

If you notice any damage or issues:

  • Record the issue on the delivery note where possible.

  • Contact us within 48 hours of delivery with photos and details.

Failure to report damage within this timeframe may affect your claim.

8. Order Tracking

You can track your order using the information provided in your dispatch email or by logging into your account on our website.

9. Delays

We aim to meet our estimated delivery times, but delays may occur due to circumstances beyond our control, including:

  • Weather conditions

  • Transport disruptions

  • Supplier delays

  • High demand periods

We appreciate your understanding in such cases.

10. Contact Us

If you have any questions about delivery or your order, please contact us:

📧 support@rsbfurnitureltd.co.uk
or via the contact form on our website.

Thank you for choosing RSB Furniture.
We appreciate your trust and are committed to delivering your furniture in excellent condition and within a reasonable timeframe.