SMS Terms & Conditions

These SMS Terms & Conditions explain how I.M.A Furniture Trading Ltd, trading as RSB Furniture (“we”, “us”, “our”), uses SMS/text messaging to communicate with customers and website visitors.

By providing your mobile phone number and opting in to receive SMS messages from RSB Furniture, you agree to these SMS Terms & Conditions.

RSB Furniture is a trading name of I.M.A Furniture Trading Ltd, a company registered in the United Kingdom. This policy applies to SMS messages sent in connection with rsbfurnitureltd.co.uk. Your existing privacy policy confirms that you collect customer details including name, address, email address, phone number, payment/order details, and use them for order fulfilment, delivery, customer support, security, service improvements and marketing where permitted by law.

1. SMS Messages We May Send

We may send SMS messages relating to:

• Order confirmations
• Delivery updates
• Courier or logistics information
• Customer service messages
• Questions about your order
• Appointment, delivery, or assembly updates
• Review requests
• Sale updates, offers, discounts, and marketing promotions where you have opted in or where permitted by law

2. Consent to Receive SMS Messages

By entering your mobile number on our website, at checkout, through a sign-up form, or by otherwise agreeing to receive SMS messages from us, you consent to receive text messages from RSB Furniture.

Marketing SMS messages are optional. You do not need to agree to receive marketing SMS messages in order to place an order with us.

3. Message Frequency

The number of SMS messages you receive may vary depending on your order status, delivery arrangements, customer service enquiries, or marketing preferences.

Marketing messages may be sent from time to time, including during sales, promotions, or important product updates.

4. Charges

RSB Furniture does not charge you to receive SMS messages.

However, your mobile network provider may charge you for receiving or sending text messages depending on your mobile plan. Standard message and data rates may apply.

5. How to Opt Out

You can opt out of marketing SMS messages at any time.

To stop receiving SMS marketing messages, you can:

• Reply STOP to a marketing SMS message, where available
• Contact us at support@rsbfurnitureltd.co.uk
• Contact us using the details shown on our website

After opting out, you may still receive important non-marketing messages relating to an existing order, delivery, customer service issue, refund, return, or legal notice.

6. Help and Support

For help with SMS messages from RSB Furniture, please contact us:

Email: support@rsbfurnitureltd.co.uk
Website: rsbfurnitureltd.co.uk

You may also contact us using the contact details shown in the footer of our website.

7. Accuracy of Your Mobile Number

You are responsible for making sure the mobile number you provide is accurate and belongs to you.

If your mobile number changes, please update your details or contact us so we can amend our records.

We are not responsible for SMS messages sent to an incorrect or outdated mobile number where that number was provided by you.

8. Delivery of SMS Messages

SMS delivery depends on mobile network providers and third-party messaging services.

We cannot guarantee that every SMS message will be delivered immediately or successfully. Delays or failures may occur due to network issues, device settings, service outages, or incorrect contact details.

9. Third-Party SMS Providers

We may use trusted third-party providers to send and manage SMS messages.

Your mobile number and SMS-related data may be shared with these providers only where necessary to operate our SMS service, manage consent, process opt-outs, deliver messages, or comply with legal obligations.

Our wider Privacy Policy explains how we share personal information with trusted third parties, including Shopify, payment providers, delivery/logistics partners and analytics providers.

10. Privacy

Your personal information, including your mobile number, will be handled in accordance with our Privacy Policy and SMS Privacy Policy.

We process personal data in line with the UK GDPR and the Data Protection Act 2018. Your privacy rights include the right to access, correct, delete, object to, restrict processing, withdraw consent where applicable, and request data portability.

11. Changes to These SMS Terms

We may update these SMS Terms & Conditions from time to time to reflect changes in our SMS service, business practices, or legal requirements.

The latest version will be available on our website.

12. Contact Details

If you have any questions about these SMS Terms & Conditions, please contact us:

RSB Furniture
Trading name of I.M.A Furniture Trading Ltd
United Kingdom

Email: support@rsbfurnitureltd.co.uk
Website: rsbfurnitureltd.co.uk